This course is no longer offered

10587 Quality and Productivity Management 1

Credits: 4 advanced credits in Industrial Engineering and Management

Prerequisites: 36 credits, including Statistical Inference, Operations Management I, Operations Management II. Students must also fulfill all English requirements and take bibliographic instruction in the Library.

Recommended: Project Management for Industrial Engineering

Authors: Ezey Dar-El, Yuval Cohen

The course reviews the areas of productivity and quality management and focuses on advanced topics within these areas. Within productivity management, it covers productivity measurement, reengineering, and organizational incentive programs. Within quality management, it covers planning and control techniques, lifetime quality management, quality costs, quality standards, and quality prizes. The course also deals with topics related to both productivity and quality such as procurement and supplier management, inventory reduction, and waste reduction.

Topics: Introduction – historical background, from strategy to customer requirement management; Planning and control techniques – the seven tools of TQM; Quality and productivity management in a changing environment – models of learning and forgetting, managing research and development; Production control – reduction of inventory and waste, Six sigma; Procurement and supplier management; Productivity measurement; Quality costs, standards and prizes; Reengineering; Organizational incentive programs.

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1Students may not write a seminar paper in the framework of this course.